Refund policy

 

 

Return & Refund Policy

Because Double D Cups products are custom-made and personalized to each customer's specifications, custom and personalized products are final sale and are not eligible for return or exchange due to a change of mind.

Damaged, Defective, or Incorrect Orders

We want your order to arrive exactly as expected. Please inspect your order when you receive it. If your item arrives damaged or defective, or if Double D Cups made an error in your order, contact us at info@daytonpowdercoating.com within 30 days of delivery.

Please include your order number, a description of the problem, and photographs showing the issue. Once the issue has been reviewed and approved, Double D Cups will work with you to provide an appropriate replacement or refund.

Custom & Personalized Orders

Because our products are made specifically for each customer, customized and personalized items cannot be returned or exchanged unless they arrive damaged, defective, or were made incorrectly by Double D Cups.

Customers are responsible for verifying all customization information submitted with their order, including names, spelling, wording, colors, images, logos, designs, sizes, and other personalization details.

Double D Cups is not responsible for errors contained in information or artwork supplied or approved by the customer. If Double D Cups makes an error while producing your order, we will work with you to make it right.

Cancellations

Because customized products may enter production shortly after an order is placed, cancellations are not guaranteed once production has begun. Please contact us at info@daytonpowdercoating.com as soon as possible if you need to request a cancellation.

Returns

Do not return an item without contacting us first. Unauthorized returns will not be accepted. If a return is approved, we will provide instructions regarding where and how the item should be returned.

Refunds

If a refund is approved, it will be issued to the customer's original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

Questions

For questions regarding an order, return, replacement, cancellation, or refund, contact us at:

Double D Cups
Email: info@daytonpowdercoating.com